SES Link Family — Sunship Electronics IT
Two hardware platforms, three service levels. Pre-configured, documented and supported remotely — so it stays transparent on board what is actually running.
A consistent foundation for dependable onboard IT - from connectivity to server operations.
The entry unit for vessels that need a dependable link and a cleanly segmented onboard network.
The onboard rack for fleets: server, virtualization, RAID storage and UPS — for applications that have to run on the vessel itself.
Both platforms are configured around the vessel's operational requirements — from connectivity and networking to server, storage and power.
Please note: the individual configuration of the system may look different from the images shown.
Monthly service levels
Prices on request.
On small screens each feature is shown as a card with all three service levels.
| Feature | Basic | Premium | Ultimate | Description |
|---|---|---|---|---|
| Router Management | Included | Included | Included | Configuration and maintenance of the onboard router, including DNS and connectivity settings and management of primary and backup internet links. |
| Connectivity Monitoring | Included | Included | Included | Remote monitoring of primary and backup connectivity and core network availability, subject to vessel connectivity and remote accessibility. |
| Firewall and Network Separation | Included | Included | Included | Configuration and maintenance of firewall rules and separated business, crew and IoT networks. |
| Crew Welfare / WiFi | Included | Included | Included | Configuration and management of the Crew WiFi infrastructure and access-control system. Day-to-day user or voucher issuance remains with the vessel or operator. |
| File Server | Optional | Included | Included | Managed shared file storage on the SES server or a supported external NAS, including access configuration and routine file-server administration. |
| Automated Backups* | Optional | Included | Included | Automated backup of agreed server-side data and systems. Backup scope and retention are defined by the agreed configuration. |
| Windows Server 2025 / Active Directory** | Not available | Included | Included | Administration and maintenance of the agreed Windows Server 2025 / Active Directory environment. Required third-party licences are billed separately. |
| User & Account Administration** | Not available | Included | Included | Administration of managed vessel user accounts and access permissions within the agreed Windows / Active Directory environment. |
| Server-Side Management** | Not available | Included | Included | Management of the virtualization host, supported server-side applications and RAID storage, including routine maintenance, patching and troubleshooting. |
| Server Health Monitoring** | Not available | Included | Included | Monitoring of server availability, storage health, RAID status and supported system services. |
| Automatic Server Updates** | Not available | Included | Included | Installation of supported security patches and software updates for managed server-side systems. |
| Endpoint & User Management*** | Not available | Optional | Included | Configuration and software-side management of up to 10 managed onboard PCs, laptops and supported peripherals. Includes installation and basic configuration of correctly licensed customer-provided software, software-side peripheral troubleshooting and remote diagnosis of hardware-related issues. Additional endpoints are available on request. |
| Workstation Policies | Not available | Optional | Included | Configuration and maintenance of agreed workstation policies on managed endpoints where supported by the agreed environment. |
| Remote Desktop Support | Not available | Optional | Included | Remote support and troubleshooting for managed client systems, subject to vessel connectivity and remote accessibility. |
| Endpoint Security & Antivirus*** | Not available | Optional | Included | Configuration and management of supported endpoint security and antivirus solutions on managed client devices, including security updates and basic endpoint security configuration. |
| Crew Learning | Not available | Optional | Included | Administration, configuration and maintenance of the supported onboard Crew Learning system, including routine software and host maintenance. |
| Additional VMs** | Not available | Optional | Optional | Additional virtual machines for agreed client-specific applications or services are available on request. |
| IP Phone Service | Optional | Optional | Optional | Separate add-on service for configuration and ongoing management of onboard IP phones. Monthly service and usage-related telephony charges are billed separately. |
* Requires File Server.
** Requires SES Advanced Link server hardware.
*** For third-party software, the client is responsible for providing required installers, valid licences and access to the relevant software support contact where applicable. Application-specific issues may require coordination with the respective software vendor.
Service scope: All service levels are provided remotely and cover routine administration, maintenance and troubleshooting of the agreed managed environment. Onboard attendance, physical installation or repair, hardware costs, third-party licences/subscriptions, major migrations, new deployments and extensive reconfiguration or project work are billed separately unless explicitly agreed. Client devices and third-party peripherals may be supplied by SES or provided by the client.
